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Nomfundiso N
1 reviews | Active since Oct 2024
03 Oct 2024, 13:25
Poor service standards
reference number for the claim is 524195.
Submitted funeral claim through email on Friday, 27 September 2024 for Mr Kansile Maxmillan Ndlakuse with ID number *** 087. To date there has not been any feedback on the status of this claim. Can somebody take time and advise the progress of this claim. This service from Assupol is really disturbing and dissapoint for a company that says they attend to claims within 3 hours of receipt. It’s almost a week now
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Sanlam's replyOfficial
03 Oct 2024, 14:40Dear Nomfundiso, we have received your review direct e-mail to us and confirm that a complaint was registered under complaint number C***. We have already requested our claims management team to urgently assist in having the claim finalised and will send further feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply03 Oct 2024, 14:40
Official
Dear Nomfundiso, we have received your review direct e-mail to us and confirm that a complaint was registered under complaint number C***. We have already requested our claims management team to urgently assist in having the claim finalised and will send further feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager