Poor service seriously (bad)

To whom it may concern Hello Sanlam, can I please have the recording, because I also want to hear what your consultant sold to me, and please do not tell me about refund, I want was told by the consultant, so please give my R250 thousand, because this what he told me, if he laid to me that is not my problem, I did my research, give my money please, I need it, I must get medicine and I must pay my phisio, I must eat healthy food as well, I am waiting very long for my money I can't wait anymore. I will never bay from tele sales in my life again because of u, I you want to make me a million near is fine with me