Poor service Sanlam Umbrella Provident Fund

Resigned from previous company in Nov. Submitted transfer and partial withdrawal claim to HR, only to find out HR did not do her job and only submitted my claim when I followed up in Jan 2025. So Sanlam received my claim in January. We are going into a new month and still I have not received my partial withdrawal. I must follow up every time. Not a single phone call received from Sanlam Corporate, seems they get irritated when I follow up. Sending me from pillar to post and making empty promises. Utterly disgusted in the extremely poor service I received. Going in for 5months now. Still no funds received. And they are lying said claim was sent, but I only received sms 30 Apr to say claim was received? Why the delay? Why is no one telling me what is going on? The contact nr they provided does not even work. Befor I only received professional service, but now I don't know what is going on. And all my policies, savings etc.are with this company