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Bella M
1 reviews | Active since Aug 2021
02 Aug 2022, 13:28
POOR SERVICE , SANLAM SKY IS A ****
I had arrears of R1208.96 on my policy with sanlam sky for the month of january and february 2022. Then they send me a message saying from march they will be adding R100 extra total will be R743.76 on my premium policy to cover my arrears which they deducted since march to june. July I received a message that says my arrears for january and february are R1517.1 I sent an email to the complain department and Euginia Melato sent me an email saying R1517.1 Its my arrears for jan and feb. I then sent her the proof of messages that shows i was paying
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
02 Aug 2022, 14:02Good day Bella
We are sorry to hear this. Please confirm your contact number via private message so that we can assist you.
Regards
Sanlam Client Care
We are sorry to hear this. Please confirm your contact number via private message so that we can assist you.
Regards
Sanlam Client Care
Sanlam's reply02 Aug 2022, 14:02
Official
Good day Bella
We are sorry to hear this. Please confirm your contact number via private message so that we can assist you.
Regards
Sanlam Client Care
We are sorry to hear this. Please confirm your contact number via private message so that we can assist you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
02 Aug 2022, 15:09Thanks, we have received your feedback and have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply02 Aug 2022, 15:09
Official
Thanks, we have received your feedback and have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Aug 2022, 13:36Good day Bella. We have received confirmation that you have been contacted and that you are being assisted. You will still be provided with final feedback from Sanlam SKY. Regards, Robyn.
Sanlam's reply04 Aug 2022, 13:36
Official
Good day Bella. We have received confirmation that you have been contacted and that you are being assisted. You will still be provided with final feedback from Sanlam SKY. Regards, Robyn.
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Bella M's updateReviewer Update
11 Aug 2022, 11:15I am still not helped. I was called by Paulin Du Plessis on the 4th August 2022, she promised to investigate the issue and come back on the same day or following day but still its a week and she never came back
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Bella M's update11 Aug 2022, 11:15
Reviewer Update
I am still not helped. I was called by Paulin Du Plessis on the 4th August 2022, she promised to investigate the issue and come back on the same day or following day but still its a week and she never came back
Sanlam's replyOfficial
11 Aug 2022, 14:11Good day Bella
We are sorry to hear this and are following up with Sanlam SKY. Regards, Robyn.
We are sorry to hear this and are following up with Sanlam SKY. Regards, Robyn.
Sanlam's reply11 Aug 2022, 14:11
Official
Good day Bella
We are sorry to hear this and are following up with Sanlam SKY. Regards, Robyn.
We are sorry to hear this and are following up with Sanlam SKY. Regards, Robyn.
Sanlam's replyOfficial
12 Aug 2022, 11:31Good day Bella
We have received confirmation that you have been contacted again and that you will still be assisted further.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted again and that you will still be assisted further.
Regards
Sanlam Client Care
Sanlam's reply12 Aug 2022, 11:31
Official
Good day Bella
We have received confirmation that you have been contacted again and that you will still be assisted further.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted again and that you will still be assisted further.
Regards
Sanlam Client Care