Poor service Sanlam employee benefits

I am extremely disappointed with the service of Sanlam employee benefits. The whatsapp service is pathetic because I send messages and it doesn't get a response but very timely at 5pm I get a message saying it's now outside of working hours. I've been asking for 3 days if the completed ROT has been received from Alexander Forbes and I get a message they still waiting on the completed document. Alex Forbes has included me in the email to *** with the documents and yet Sanlam does not respond to say what information is outstanding. I'm fedup and tired and frustrated waiting on money I worked hard for and I don't even get proper responses.