Poor service Sanlam

This service does not even deserve a one star. I have failed on so many occasions to reach out to them. The new call centre asks you to speak on the phone to provide the information, yet after doing all this there is no one available to answer after holding on for hours. In addition, the app is updated now with otp login, but my portfolio is not there. The whats app line chat says the agents are only available from 8am to 11am- since when do you direct people to yours whats app line only to be told that they cant be assisted. This is unacceptable.