Poor service sanlam

My name is anil Ratheepaul and I am tired of using hello Peter to get to these people do their jobs....however I want to thank hello Peter for the great job they do in this public or social complaints domain..Sanlam policy number ***X7 I recently asked sanlam to help with my claim for early retirement benefits as I was injured on duty and now on illhealth benefits.i explained my situation that I am done with filling doctors reports and commanders reports and I am medically boarded. Sanlam asked for my ill health certificate, ibgladly sent this to them with my commanders letter of discharge on illhealth...I just need sanlam to acknowledge they received the docs , they did not respond to me on receiving my docs not did they contact me to tell me what to do next ,they have left me all alone with no further advice or help ,All I need sanlam to do is contact me again so we can conclude this claim..it is mind boggling how they do things at sanlam yet they claim to be one of our oldest and best.please contact me to move forward..your normal duties will be highly appreciated .