Poor Service Sanlam

If I could give no stars I would. Sanlam service is pathetic. They promise the moon and the stars and all you get is......... We are 3 adults in our household with Sanlam policies. We went through a difficult financial time and Sanlam agreed to Payment relief which we appreciate. We signed new debit order forms and they keep on take off the wrong amounts instead of R3900 they deducted R22 000 - we must pay the bank charges/ we must pay the overdraft fee as we do not have an overdraft on our account . They do not take debit orders in concideration you have to send the proof that they took the debit order off. They deduct the money. Everytime you speak to the call centre it is different stories and then the stories to the broker is alwas different. If you send them the emails back then it always someone elses fault. What is going to happen if there is a claim??? I regret leaving Different life underwritten by Mutual for Sanlam !!!!!! ANd if it was their fault they will not appologise.