SM
Shirley M
1 reviews | Active since Oct 2019
23 Dec 2019, 09:23
Poor service rendered by Sanlam Employee Benefits
I am extremely disgruntled with the service rendered by Sanlam Employee Benefits. My previous employer submitted all documentation on the 12th of December and to date nothing has been actioned with regards to my withdrawal claim. I was told the specialist handling my case is on leave. This is unacceptable as it is adding unnecessary delays to the process.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
23 Dec 2019, 10:20Good day Shirley We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
Client Relations
Sanlam's reply23 Dec 2019, 10:20
Official
Good day Shirley We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
Client Relations
Sanlam's replyOfficial
23 Dec 2019, 11:51Good day Shirley
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
Sanlam's reply23 Dec 2019, 11:51
Official
Good day Shirley
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations