DM
Didi Matshane-Rakobane
1 reviews | Active since Nov 2018
12 Nov 2025, 15:28
Poor service, refusing to payout deceased money
It’s been a year since we claimed my late dad’s provident fund money , till today no feedback , my elderly mom constantly have to go to your branch but still comes back empty handed and no further information. We really need that money, my dad’s hard earned money, I don’t understand what’s the fuss
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
12 Nov 2025, 15:43Good day, Didi
We are sorry to learn of your family's poor service experience and would like to assist.
Please send us a private reply with your late father's ID number.
On receipt of it, we will arrange for assistance from the responsible team.
Be assured that we will use any information you provide only to assist you with this matter.
We are sorry to learn of your family's poor service experience and would like to assist.
Please send us a private reply with your late father's ID number.
On receipt of it, we will arrange for assistance from the responsible team.
Be assured that we will use any information you provide only to assist you with this matter.
Sanlam's reply12 Nov 2025, 15:43
Official
Good day, Didi
We are sorry to learn of your family's poor service experience and would like to assist.
Please send us a private reply with your late father's ID number.
On receipt of it, we will arrange for assistance from the responsible team.
Be assured that we will use any information you provide only to assist you with this matter.
We are sorry to learn of your family's poor service experience and would like to assist.
Please send us a private reply with your late father's ID number.
On receipt of it, we will arrange for assistance from the responsible team.
Be assured that we will use any information you provide only to assist you with this matter.
DM
Didi Matshane-Rakobane's updateReviewer Update
19 Nov 2025, 10:35Hi
You did not send anything, I tried calling you guys yesterday and still giving me the round arounds, I need you complaints email address to formally lay a complaints before I could take it to ombudsman, please provide me with it
You did not send anything, I tried calling you guys yesterday and still giving me the round arounds, I need you complaints email address to formally lay a complaints before I could take it to ombudsman, please provide me with it
DM
Didi Matshane-Rakobane's update19 Nov 2025, 10:35
Reviewer Update
Hi
You did not send anything, I tried calling you guys yesterday and still giving me the round arounds, I need you complaints email address to formally lay a complaints before I could take it to ombudsman, please provide me with it
You did not send anything, I tried calling you guys yesterday and still giving me the round arounds, I need you complaints email address to formally lay a complaints before I could take it to ombudsman, please provide me with it
DM
Didi Matshane-Rakobane's updateReviewer Update
19 Nov 2025, 12:24Please resend the email again because there’s nothing here I’ve been checking all morning
DM
Didi Matshane-Rakobane's update19 Nov 2025, 12:24
Reviewer Update
Please resend the email again because there’s nothing here I’ve been checking all morning
DM
Didi Matshane-Rakobane's updateReviewer Update
24 Nov 2025, 10:59Hi
I still haven’t received the email you claim you sent, please resend
I still haven’t received the email you claim you sent, please resend
DM
Didi Matshane-Rakobane's update24 Nov 2025, 10:59
Reviewer Update
Hi
I still haven’t received the email you claim you sent, please resend
I still haven’t received the email you claim you sent, please resend
Sanlam's replyOfficial
24 Nov 2025, 11:17Good morning, Didi
We are sorry to hear this and have relayed your message to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear this and have relayed your message to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply24 Nov 2025, 11:17
Official
Good morning, Didi
We are sorry to hear this and have relayed your message to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear this and have relayed your message to Sanlam Corporate.
Regards
Sanlam Client Care
DM
Didi Matshane-Rakobane's updateReviewer Update
22 Dec 2025, 14:13***
DM
Didi Matshane-Rakobane's update22 Dec 2025, 14:13
Reviewer Update
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