AN
Ashley N

1 reviews | Active since Feb 2018

22 Mar 2018, 16:32

Poor Service - Promises with no delivery

For the last 3 weeks, I have been calling the call centre number requesting information regarding my pension fund pay-out. It was due for submission to SARS 3 weeks ago. Every time I call in on ********** 646, I get promised that the submission will be made to SARS by end of the day. I then called in again today and still no submission to SARS. Please would someone assist me to get this resolved.

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Replies (2)
Sanlam
Sanlam's reply23 Mar 2018, 07:45
Official

Good day

We acknowledge receipt of your complaint and will arrange for urgent investigation.

Thank you and regards,

Client Relations

Sanlam
Sanlam's reply27 Mar 2018, 15:04
Official

We sincerely apologise for the service experience received.

Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.

Please feel free to contact the consultant directly should you have any further enquiries.

Kind regards

Client Relations