KN
Khanya N

1 reviews | Active since May 2023

15 May 2023, 15:04

Poor service, poor experience - Listen to the public and RUN from Safrican

Safrican has a horrible reputation with the public, and much to my disappointment I'm NOT having a different experience with them.

1. They claim to have a client services department but when you select "1" as instructed to go through to client services department it says you "have made an invalidation selection." - This is obviously a ploy to ignore calls from customers.

2. This is a FINANCIAL SERVICES PROVIDER but the manner in which this institution conducts itself is questionable.

Your business is GRIEVING families!!!!!!!!!!!!!!!!!!

I will make it a personal mission to ensure that I do not recommend Safrican to anyone I know, or can possibly get to listen.

Your money is better off with an established bank. RUN hard and fast away from independent brokers like these.

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Replies (1)
Sanlam
Sanlam's reply15 May 2023, 16:44
Official
Dear Client,
We acknowledge the receipt of your complaint.
We will investigate the matter and provide feedback.

Kind regards,
Complaint Management