Poor Service – Pension Fund Transfer

I wish to raise a formal complaint against Sanlam Employee Benefits regarding ongoing poor service and lack of response.

As a broker assisting a client with the transfer of a pension fund to a preservation fund, I have submitted multiple emails and follow-ups without receiving any acknowledgement or feedback. This has caused unnecessary delays and is negatively impacting the client.

Such lack of communication is unacceptable and not in line with expected industry standards or Treating Customers Fairly (TCF) principles.