vM
victor M
1 reviews | Active since Sept 2016
23 Oct 2018, 09:36
POOR SERVICE , NOTHING CHANGES
I am so tired of having to go through the same poor customer service with Assupol, i have informed them with regards to the change of my banking details, however////what do they do ? they do what they do best, give pathetic customer service . WHO ARE YOU SERVICING IF YOU ARE NOT SERVICING YOUR CLIENTS AND THEIR REQUESTS? I WANT THIS TO BE SORTED SAPS, THIS IS PATHETIC AND I AM TIRED OF HAVING TO FIGHT EVERY TIME!
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
23 Oct 2018, 09:56Dear Victor,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,
Sanlam's reply23 Oct 2018, 09:56
Official
Dear Victor,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,
vM
victor M's updateReviewer Update
23 Oct 2018, 10:54if i have to reply one more time to one email without Asspol calling me to get better understanding , i promise you i will not be nice. Do not send me screen shots of your systems, i do not work for your company call and give clarity. are you phones not working? jeez !
vM
victor M's update23 Oct 2018, 10:54
Reviewer Update
if i have to reply one more time to one email without Asspol calling me to get better understanding , i promise you i will not be nice. Do not send me screen shots of your systems, i do not work for your company call and give clarity. are you phones not working? jeez !
Sanlam's replyOfficial
24 Oct 2018, 12:09Dear Mr Mooi,
I refer to our direct e-mails and confirm that a client service call centre consultant will be in contact with you, to assist you with the premium payment process.
Kind regards,
Complaints Manager
Best regards,
Sanlam's reply24 Oct 2018, 12:09
Official
Dear Mr Mooi,
I refer to our direct e-mails and confirm that a client service call centre consultant will be in contact with you, to assist you with the premium payment process.
Kind regards,
Complaints Manager
Best regards,