Poor service - No care for their clients

Unfortunately I've had to get in touch with Sanlam again to remove the tax directive from my tax return. I'm truly disappointed with the service I've received on both occasions; very unprofessional. This issue has been pending for weeks, and now I'm being passed to a third representative with 7 days left before tax season closed.

The only way I seem to get things resolved is by posting on Hello Peter. Sanlam, improve your service!