Poor Service- never use SANLAM

I app**** for a personal loan on the 9th of August online and was approved, then I submitted the bank statements and salary slip.

On the 9th of August I called them twice no one of them can answer me with a clear answer, this morning the 10th I called again then I told the lady about the additional income and it is on the bank statement then I ask her if I need to cancel my application, then she said NO. I called them now at 12:30, to hear what is going on the lady tells me the same story as this morning. How long does it take you to verify income, POOR, POOR Service, I have to call no effort from Sanlam to call. I needed this loan to pay for someone who needs to get an operation but this is how serious Sanlam is.