Poor Service, Inefficient Platform & Lack of Communication – Sanlam Credit Card

I have repeatedly tried to resolve an issue with my Sanlam Credit Card account — without success.

I have phoned the number listed on the Sanlam Reality site, sent emails, and attempted to access my statements via the Sanlam Reality portal. The entire process has been a complete waste of time. The website is slow, inefficient, and not user-friendly.

Despite my account being set up for debit order payments, I keep receiving SMS notifications regarding “outstanding payments.” My statements often end up in my email spam folder, making it difficult to monitor transactions timeously.

When I recently located my June statement, I discovered that certain debit orders had been reversed — with no explanation. I urgently require:

A detailed breakdown of recent account activity

An explanation for the reversed debit orders

If there is an issue, I want to address and resolve it immediately. The lack of communication and the poor digital platform experience are unacceptable. I expect a prompt and clear response to this matter