Poor service I never experienced before from Sanlam

I have been trying to get my IRP5 to be corrected it's 5 months now and because of that I'm owing SARS R3000 , I've been in the Office Centurion, I met Phindile Mkhize, she said she will escalate my issue to Bomikazi Portia Ndaba, worst service I ever received from these two ladies, and there are people you are not allowed to see them speak to them in that office. When I call them they give me same answer that they will escalate and I will receive a call that's it, for the past 5 months.

Two people warned me about sanlam services that they will ignore me until I give up and I'm now experiencing it.