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LS
Linda S

1 reviews | Active since Jun 2009

25 Aug 2018, 16:13

Poor service from the word go

i"m a new customer at Assupol but already getting poor service, i have on many occasions tried to change my bank details and struggled to get through to their call centre, i have filled in the call me back form online so that someone can assist me in changing banking details, Assupol will be held responsible for dishonored direct debit and will be paying for my charges thereafter, why cant you have system in place for customer to update details online

0
Replies (6)
Sanlam
Sanlam's reply26 Aug 2018, 08:12
Official

Dear Linda,

Thank you for your Hello Peter complaint.

Our sincere apology for any inconvenience caused.

Our further communication will be by direct e-mail, to assist in resolving this matter.

Proudly Serving.

Assupol Complaints Manager

LS
Linda S's update03 Sept 2018, 16:38
Reviewer Update
i have asked repeatedly not to debit my account as they are insufficient funds and asked to change bank details and you people still went ahead and debit my account, now i have bank charges to pay all thanks to you, you will refund those charges or loose a new customer , you have no respect for your customers
Sanlam
Sanlam's reply03 Sept 2018, 17:21
Official

Dear Linda,

Thank you for the additional information.

We have escalated your request for a refund of bank charges to our client service manager.

Kindly e-mail us a copy of your bank statement reflecting the charges incurred, for consideration.

Regards,

Assupol Complaints Team

Sanlam
Sanlam's reply03 Sept 2018, 18:15
Official

100%, thank you

LS
Linda S's update07 Sept 2018, 14:01
Reviewer Update
i still see my bank charges haven't been re-reimbursed, do you people want me to cancel the policy, there are a lot of insurance companies out with no arrogance just like yourselves
LS
Linda S's update09 Oct 2018, 13:36
Reviewer Update
Can you tell me why you are debiting 2 accounts for the same amount, fnb and capitec, i have been speaking to a brick wall and no one seems to be able to help, you are a bunch of unprofessionals and ********, so this nonsense today or im reversing all debit orders and stopping them by end of today