SK
Simphiwe K
1 reviews | Active since Jan 2019
28 May 2025, 09:25
Poor service from such a big corporate company like SANLAM
I submitted my pension withdrawal claim from sanlam 2 months ago, all they busy telling me is they busy processing my pension withdrawal it's been two months I'm about to lose my vehicle waiting for them to pay out my pension fund. I have received nothing but poor service from them. I was told that I should expect payment in May, that was in March when I submitted my pension withdrawal forms. It's the end of May now still they busy saying they processing my pension withdrawal I must follow up after 5 working days they been saying this for the past two months.
Please can someone escalate this before my vehicle gets repossessed. Poor service from sanlam really.
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
28 May 2025, 09:30Good day Simphiwe
We are sorry to learn of your negative service experience and have escalated the matter to Sanlam Corporate for assistant.
Regards
Sanlam Client Care
We are sorry to learn of your negative service experience and have escalated the matter to Sanlam Corporate for assistant.
Regards
Sanlam Client Care
Sanlam's reply28 May 2025, 09:30
Official
Good day Simphiwe
We are sorry to learn of your negative service experience and have escalated the matter to Sanlam Corporate for assistant.
Regards
Sanlam Client Care
We are sorry to learn of your negative service experience and have escalated the matter to Sanlam Corporate for assistant.
Regards
Sanlam Client Care
SK
Simphiwe K's updateReviewer Update
28 May 2025, 09:52Good day
That's all I been hearing for the past month of May. Someone is escalating the matter to someone else, I need someone to take accountability and process my claim before the day ends, I don't see where the delay is because it's just a matter of paying the fund's please.
I look forward from hearing from you.
That's all I been hearing for the past month of May. Someone is escalating the matter to someone else, I need someone to take accountability and process my claim before the day ends, I don't see where the delay is because it's just a matter of paying the fund's please.
I look forward from hearing from you.
SK
Simphiwe K's update28 May 2025, 09:52
Reviewer Update
Good day
That's all I been hearing for the past month of May. Someone is escalating the matter to someone else, I need someone to take accountability and process my claim before the day ends, I don't see where the delay is because it's just a matter of paying the fund's please.
I look forward from hearing from you.
That's all I been hearing for the past month of May. Someone is escalating the matter to someone else, I need someone to take accountability and process my claim before the day ends, I don't see where the delay is because it's just a matter of paying the fund's please.
I look forward from hearing from you.
SK
Simphiwe K's updateReviewer Update
29 May 2025, 07:17Title: 2 Months Waiting – Still No Pension Payout from Sanlam!
Complaint:
I submitted my pension withdrawal claim to Sanlam in March 2025, and to date – almost 2 full months later – I have received no payment.
I was told at the time that payment would be made in May, yet now it’s the end of May, and all I keep hearing is the same excuse: “Your claim is being processed, please follow up in 5 working days.” This has been repeated to me over and over for weeks, with absolutely no action or progress.
Yesterday, I was expecting an update or follow-up, as promised — nobody contacted me. No call, no email, no response.
I am now in an extremely stressful situation where I am about to lose my vehicle due to Sanlam’s delay and poor communication. I have done my part by submitting all the required documents on time, and have shown patience. What I’m experiencing now is simply **unacceptable service
Complaint:
I submitted my pension withdrawal claim to Sanlam in March 2025, and to date – almost 2 full months later – I have received no payment.
I was told at the time that payment would be made in May, yet now it’s the end of May, and all I keep hearing is the same excuse: “Your claim is being processed, please follow up in 5 working days.” This has been repeated to me over and over for weeks, with absolutely no action or progress.
Yesterday, I was expecting an update or follow-up, as promised — nobody contacted me. No call, no email, no response.
I am now in an extremely stressful situation where I am about to lose my vehicle due to Sanlam’s delay and poor communication. I have done my part by submitting all the required documents on time, and have shown patience. What I’m experiencing now is simply **unacceptable service
SK
Simphiwe K's update29 May 2025, 07:17
Reviewer Update
Title: 2 Months Waiting – Still No Pension Payout from Sanlam!
Complaint:
I submitted my pension withdrawal claim to Sanlam in March 2025, and to date – almost 2 full months later – I have received no payment.
I was told at the time that payment would be made in May, yet now it’s the end of May, and all I keep hearing is the same excuse: “Your claim is being processed, please follow up in 5 working days.” This has been repeated to me over and over for weeks, with absolutely no action or progress.
Yesterday, I was expecting an update or follow-up, as promised — nobody contacted me. No call, no email, no response.
I am now in an extremely stressful situation where I am about to lose my vehicle due to Sanlam’s delay and poor communication. I have done my part by submitting all the required documents on time, and have shown patience. What I’m experiencing now is simply **unacceptable service
Complaint:
I submitted my pension withdrawal claim to Sanlam in March 2025, and to date – almost 2 full months later – I have received no payment.
I was told at the time that payment would be made in May, yet now it’s the end of May, and all I keep hearing is the same excuse: “Your claim is being processed, please follow up in 5 working days.” This has been repeated to me over and over for weeks, with absolutely no action or progress.
Yesterday, I was expecting an update or follow-up, as promised — nobody contacted me. No call, no email, no response.
I am now in an extremely stressful situation where I am about to lose my vehicle due to Sanlam’s delay and poor communication. I have done my part by submitting all the required documents on time, and have shown patience. What I’m experiencing now is simply **unacceptable service