Poor service from Sanlam (PSSBF-Sanlam Employee Benefits)

Item: Sanlam
Rating: 1
Author: Salome B

Submitted a claim to be paid in respect of a beneficiary for PSSBF (Private Security Sector Beneficiary Fund. It's been 3 and a half months since I submitted the claim and still no payment. Very poor service.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

06 Dec 2023, 15:40

Good day Salome

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Sanlam's reply06 Dec 2023, 15:40

Official

Good day Salome

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Salome B's updateReviewer Update

06 Dec 2023, 15:42

Sanlam you are very welcome to contact me at ***

Salome B's update06 Dec 2023, 15:42

Reviewer Update

Sanlam you are very welcome to contact me at ***

Sanlam's replyOfficial

07 Dec 2023, 08:50

Good day Salome

Thank you for the information. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's reply07 Dec 2023, 08:50

Official

Good day Salome

Thank you for the information. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's replyOfficial

07 Dec 2023, 10:32

This is to confirm that Sanlam Corporate has acknowledged your complaint via email and will be assisting you further.

Regards
Sanlam Client Care

Sanlam's reply07 Dec 2023, 10:32

Official

This is to confirm that Sanlam Corporate has acknowledged your complaint via email and will be assisting you further.

Regards
Sanlam Client Care