DM
Doctor M
1 reviews | Active since Feb 2025
28 Feb 2025, 09:12
Poor service from Sanlam
My name is Doctor and I've been battling with Sanlam for my provident fund withdrawal. Their customer service the phone rings forever. You send emails they automatic response after days. Their service is very poor and until today no assistance from them.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
28 Feb 2025, 09:38Good day Doctor
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's reply28 Feb 2025, 09:38
Official
Good day Doctor
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
DM
Doctor M's updateReviewer Update
28 Feb 2025, 09:48Good day,
When you say responsible team who are you talking about because your wattsup no agent to assist, call centre no responsible agent to assist.
How are you going to assist me with poor service from your company.
When you say responsible team who are you talking about because your wattsup no agent to assist, call centre no responsible agent to assist.
How are you going to assist me with poor service from your company.
DM
Doctor M's update28 Feb 2025, 09:48
Reviewer Update
Good day,
When you say responsible team who are you talking about because your wattsup no agent to assist, call centre no responsible agent to assist.
How are you going to assist me with poor service from your company.
When you say responsible team who are you talking about because your wattsup no agent to assist, call centre no responsible agent to assist.
How are you going to assist me with poor service from your company.
DM
Doctor M's updateReviewer Update
28 Feb 2025, 09:52None of your agent are doing their job. They don't mind left you alone on the line for 15 minutes until you hang up. It happened with me this morning. Call duration 08h00 to 08h15.
DM
Doctor M's update28 Feb 2025, 09:52
Reviewer Update
None of your agent are doing their job. They don't mind left you alone on the line for 15 minutes until you hang up. It happened with me this morning. Call duration 08h00 to 08h15.
Sanlam's replyOfficial
28 Feb 2025, 10:36Hello there
The team I am referring to is the Sanlam Corporate Complaints team.
They will be in touch with you.
Regards
Sanlam Client Care
The team I am referring to is the Sanlam Corporate Complaints team.
They will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply28 Feb 2025, 10:36
Official
Hello there
The team I am referring to is the Sanlam Corporate Complaints team.
They will be in touch with you.
Regards
Sanlam Client Care
The team I am referring to is the Sanlam Corporate Complaints team.
They will be in touch with you.
Regards
Sanlam Client Care
DM
Doctor M's updateReviewer Update
28 Feb 2025, 10:42They won't call because they're not good on calling or responding to queries.
DM
Doctor M's update28 Feb 2025, 10:42
Reviewer Update
They won't call because they're not good on calling or responding to queries.
Sanlam's replyOfficial
03 Mar 2025, 10:36Good day Doctor
This is to confirm that you have been contacted via call and email and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via call and email and will be assisted further.
Regards
Sanlam Client Care
Sanlam's reply03 Mar 2025, 10:36
Official
Good day Doctor
This is to confirm that you have been contacted via call and email and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via call and email and will be assisted further.
Regards
Sanlam Client Care