Poor service from Sanlam death claims

My mother passed on the 31st of May 2025 and she has a life cover with Sanlam. We submitted a claim on the 2nd of June 2025. Further information was requested which was medical records and they received the records on the 19th of June 2025. They had said the turn around time since the submission of the medical records would be 10-15 days. It is today the 12th of July 2025. It has been more then 15days and we have still not received any form of correspondence regarding feedback and payout. There are funeral costs that need to be covered and i am a Sanlam client myself and I am not happy with the service and Im willing to take legal action.