Hellopeter
Share Your Experience
TS
Tamara S

1 reviews | Active since Dec 2017

14 Jul 2023, 11:27

POOR SERVICE FROM SANLAM

In 2019 I made a claim from Sanlam and on payout they issued an IRP5 and according to SARS, THE IRP5 was incorrectly issued and needs to be reversed. This resulted in SARS holding my refund since then, and I am not getting any assistance from Sanlam in resolving this matter. I have sent numerous emails with no luck, and I even went to the Goerge branch, but no one could assist me. SARS, on the other side, is saying this should be fixed from SANLAM's side. It is very disappointing, and I need my money that sits at SARS because someone is lazy and not doing their job.

0
Replies (13)
Sanlam
Sanlam's reply14 Jul 2023, 11:31
Official
Good morning Tamara

We are sorry to hear about your service experience and would like to assist.

We will be sending you a Private reply.

Regards
Sanlam Client Care
TS
Tamara S's update17 Jul 2023, 12:40
Reviewer Update
Thank you.
TS
Tamara S's update21 Jul 2023, 08:42
Reviewer Update
I am still waiting for a response from Sanlam.
Sanlam
Sanlam's reply21 Jul 2023, 09:12
Official
Good morning Tamara

We have followed up with the responsible department.

We will revert back to you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply24 Jul 2023, 12:07
Official
Hello Tamara

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care
TS
Tamara S's update27 Jul 2023, 14:51
Reviewer Update
I am still waiting for the investigation you promised to do.
Sanlam
Sanlam's reply27 Jul 2023, 15:00
Official
Hello Tamara

We have followed up with the responsible department and will revert back to you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply28 Jul 2023, 10:45
Official
Good morning Tamara

We have received feedback that you have been contacted.

Regards
Sanlam Client Care
TS
Tamara S's update14 Aug 2023, 14:07
Reviewer Update
Good afternoon
I am still waiting for feedback as promised.
Sanlam
Sanlam's reply14 Aug 2023, 14:19
Official
Good morning Tamara

We are following up with Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply16 Aug 2023, 14:57
Official
Good day Tamara

This is to confirm that Sanlam Corporate has contacted you and provided feedback.

Regards
Sanlam Client Care
TS
Tamara S's update05 Sept 2023, 08:39
Reviewer Update
No feedback was provided. I am still waiting for Sanlam to tell me if they are able to assist or not.
Sanlam
Sanlam's reply05 Sept 2023, 08:53
Official
Hello Tamara

We have requested Sanlam Corporate to contact you.

Regards
Sanlam Client Care