Poor Service from Sanlam

I submitted my pension fund claim over 3 months ago and I am still waiting for payment. The lack of service and communication from Sanlam is extremely frustrating.

Every time I call the call centre, I wait on hold for more than 45 minutes. When someone finally answers, the call gets disconnected or they hang up. This has happened multiple times and it feels like there is no way to get assistance.

There has been no proper communication, no updates on my claim, and no explanation for the delay. For a company of this size, the level of service is very disappointing.

Clients should not have to struggle this much just to get information about their own pension money.