MV
MINHAJBHAI V
1 reviews | Active since Jul 2018
09 Oct 2020, 09:23
Poor service from sanlam
I phoned them to understand my beneficiary statement of my retirement funds with them but a lady helped me incompletely and hanged up the phone without being helped fully. I would have closed my account with them already but its choice from my employer so I cant do anything except tolerance. Not a recommended service provider
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
09 Oct 2020, 09:49Dear Minhajbhai
We acknowledge receipt of your complaint. Kindly provide us with your full ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide us with your full ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply09 Oct 2020, 09:49
Official
Dear Minhajbhai
We acknowledge receipt of your complaint. Kindly provide us with your full ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide us with your full ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
09 Oct 2020, 10:18Good day, Minhajbhai
Thank you for your details. We have escalated your matter to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations
Thank you for your details. We have escalated your matter to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply09 Oct 2020, 10:18
Official
Good day, Minhajbhai
Thank you for your details. We have escalated your matter to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations
Thank you for your details. We have escalated your matter to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
09 Oct 2020, 14:45Dear Minhajbhai
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations
Sanlam's reply09 Oct 2020, 14:45
Official
Dear Minhajbhai
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations