CP
Calisha P
1 reviews | Active since Jun 2023
07 Jan 2026, 11:11
poor service from sanlam
A Client Mr M Naidoo has been trying to disinvest his investment since Dec 2025. All form have been sent to the relevant department however all we get is an automated response, logging into the sanlam portal https://www.sanlamonline.co.za/servicing/dashboard only allows you to purchase or upgrade products and not disinvest. This is becoming extremely frustrating Mr Naidoo can be contacted on ***
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
07 Jan 2026, 11:32Good day, Calisha
We are sorry to learn of Mr Naidoo's poor service experience.
The matter has been escalated to the Sanlam Life Client Care Centre for assistance with the cancellation of his plan.
Please confirm via private reply if Mr Naidoo only has a plan, which he wishes to cancel, or if he has a unit trust investment as well.
Regards
Sanlam Client Care
We are sorry to learn of Mr Naidoo's poor service experience.
The matter has been escalated to the Sanlam Life Client Care Centre for assistance with the cancellation of his plan.
Please confirm via private reply if Mr Naidoo only has a plan, which he wishes to cancel, or if he has a unit trust investment as well.
Regards
Sanlam Client Care
Sanlam's reply07 Jan 2026, 11:32
Official
Good day, Calisha
We are sorry to learn of Mr Naidoo's poor service experience.
The matter has been escalated to the Sanlam Life Client Care Centre for assistance with the cancellation of his plan.
Please confirm via private reply if Mr Naidoo only has a plan, which he wishes to cancel, or if he has a unit trust investment as well.
Regards
Sanlam Client Care
We are sorry to learn of Mr Naidoo's poor service experience.
The matter has been escalated to the Sanlam Life Client Care Centre for assistance with the cancellation of his plan.
Please confirm via private reply if Mr Naidoo only has a plan, which he wishes to cancel, or if he has a unit trust investment as well.
Regards
Sanlam Client Care
Sanlam's replyOfficial
07 Jan 2026, 12:54Hello Calisha
This is to confirm that Mr Naidoo has been contacted and that he is being assisted.
Regards
Sanlam Client Care
This is to confirm that Mr Naidoo has been contacted and that he is being assisted.
Regards
Sanlam Client Care
Sanlam's reply07 Jan 2026, 12:54
Official
Hello Calisha
This is to confirm that Mr Naidoo has been contacted and that he is being assisted.
Regards
Sanlam Client Care
This is to confirm that Mr Naidoo has been contacted and that he is being assisted.
Regards
Sanlam Client Care