Poor Service from Sanlam

I have had a series of bad services from Sanlam. At first I requested for the annual premium increase not to take place. What Sanlam did was to reduce my premiums to the original premium that I used to pay when I initially took a policy many years ago. It took Sanlum four months, completion of forms by me and a lot of telephone calls at my costs for Sanlum to fix thier error. As if that was not enough Sanlam provided SARS with incorrect amount for my contribution to the retired annuity on my tax certificate. They understated my premiums to less that half the amount I had paid for the tax year. This resulted in a reduction on my tax rebate and consequently my tax refund. Again at my costs I had to be the one making follow-ups on the correction. The consultants promised to call me back but never did. I have to be the one making follow-ups. All they did was sent me a revised tax certificate even though I specifically requested for them to call me once the matter was resolved as I still need reassurance that the newly issued certificate has been sent to SARS. To this day my issue with SARS resulting from Sanlam`s understatement has not been resolved. I am an unhappy client who will deffinately move my business from Sanlam.