Poor Service from Sanlam

Hi all

I have been a client of Sanlam since 2009, paying my premiums religiously so. I made a claim on Monday 04 April 2022 for my brother who passed on. Same day Monday I got an sms that payment will be done within 24 hours.

I had to make enquiry today (Thursday 7th April) to find out why it's taking so long for the payment to go through? Only after I made numerous calls then that's when I get told there was a mistake with the assessor that the payment was not done.

I am terribly disappointed with the service that you have offered to me. Infact your slogan has lost its meaning to me for good. I have lost confidence in you because clearing your slogan means nothing.

I will be looking into taking my hard earned money somewhere where there will be better service and products if you do not take measures regarding this complaint.

Artery dissapointed.