AK
Andre K
1 reviews | Active since Nov 2016
14 Apr 2022, 20:55
Poor service from SANLAM
I am administering a deceased estate of J J Behr. Policy no ***4x1 is a funeral policy payable to the estate. The proceeds are needed to pay back family members from whom funds were borrowed to pay for the funeral. I have been dealing with a Lerato Botsi at ***. who since 7 and 13 April does not answer my e-mails. I have already comp**** with all their requirements. This is very poor service.
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
14 Apr 2022, 20:58Dear Andre
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply14 Apr 2022, 20:58
Official
Dear Andre
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
AK
Andre K's updateReviewer Update
21 Apr 2022, 17:38As yet no other reply.
AK
Andre K's update21 Apr 2022, 17:38
Reviewer Update
As yet no other reply.
Sanlam's replyOfficial
22 Apr 2022, 08:36Good day Andre
Please accept my apology for the lack of communication from the department. We are follow up with the department and request for urgent contact to be made.
Regards
Client Relations
Please accept my apology for the lack of communication from the department. We are follow up with the department and request for urgent contact to be made.
Regards
Client Relations
Sanlam's reply22 Apr 2022, 08:36
Official
Good day Andre
Please accept my apology for the lack of communication from the department. We are follow up with the department and request for urgent contact to be made.
Regards
Client Relations
Please accept my apology for the lack of communication from the department. We are follow up with the department and request for urgent contact to be made.
Regards
Client Relations
Sanlam's replyOfficial
25 Apr 2022, 10:16Dear Andre
We were informed that our consultant has tried calling you a few times but they were unable to get hold of you. They have emailed you as well. Kindly provide them with the necessary details so that they may proceed further with your matter.
Kind regards
Client Relations
We were informed that our consultant has tried calling you a few times but they were unable to get hold of you. They have emailed you as well. Kindly provide them with the necessary details so that they may proceed further with your matter.
Kind regards
Client Relations
Sanlam's reply25 Apr 2022, 10:16
Official
Dear Andre
We were informed that our consultant has tried calling you a few times but they were unable to get hold of you. They have emailed you as well. Kindly provide them with the necessary details so that they may proceed further with your matter.
Kind regards
Client Relations
We were informed that our consultant has tried calling you a few times but they were unable to get hold of you. They have emailed you as well. Kindly provide them with the necessary details so that they may proceed further with your matter.
Kind regards
Client Relations