Poor service from Safrican Insurance Company!!!!!!!!!!!!

Poor service and communication from Safrican Insurance Company!!!! I contacted Safrican in September 2021 to advise them that I am no longer employed and cannot pay my monthly premiums via debit order anymore and asked to change to cash payment as I have been with the company for 3 years. They agreed to cancel the debit order and send me banking details which I would need to use to make monthly cash payments. I have been trying (with no luck since month end September) to get in touch with the company just to confirm that they have received my cash payments and all is well on the account. I have sent numerous emails and nobody bothers to respond. When I call, I stay on the line until my airtime runs out because of the high call volumes. I've left voice messages as well which have not been returned.

I am very frustrated as all I want is to confirm whether my funeral policy is up to date or not. We are living in a time where anything can happen to our loved ones and it's only fair that I know where I stand with a company that I have been with for the past 3 years.