Poor Service from Credit Department

Item: Sanlam
Rating: 1
Author: Armand J

Got a call back from the agent, rude and could not hear her properly. When asking for another agent, she didn't put me through and hung up on me, Once the call drop, I got a message that my consolidation was rejected.

Helpful (0)

Replies (5)

Sanlam's replyOfficial

23 Aug 2024, 09:56

Good day Armand

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Personal Loans.

Regards
Sanlam Client Care

Sanlam's reply23 Aug 2024, 09:56

Official

Good day Armand

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Personal Loans.

Regards
Sanlam Client Care

Sanlam's replyOfficial

23 Aug 2024, 10:49

This is to confirm that Sanlam Personal Loans has acknowledged your complaint via email. Please respond to the email for further enquiries. Regards
Sanlam Client Care

Sanlam's reply23 Aug 2024, 10:49

Official

This is to confirm that Sanlam Personal Loans has acknowledged your complaint via email. Please respond to the email for further enquiries. Regards
Sanlam Client Care

Armand J's updateReviewer Update

24 Aug 2024, 08:22

Hi Sanlam Client Care

I have responded twice on the mail still awaiting feedback.

Armand J's update24 Aug 2024, 08:22

Reviewer Update

Hi Sanlam Client Care

I have responded twice on the mail still awaiting feedback.

Sanlam's replyOfficial

24 Aug 2024, 10:34

Good morning Armand

We have followed up with Sanlam Personal Loans.

Regards
Sanlam Client Care

Sanlam's reply24 Aug 2024, 10:34

Official

Good morning Armand

We have followed up with Sanlam Personal Loans.

Regards
Sanlam Client Care

Sanlam's replyOfficial

26 Aug 2024, 10:19

Hello Armand

We have received feedback that Sanlam Personal Loans has contacted you.

Regards
Sanlam Client Care

Sanlam's reply26 Aug 2024, 10:19

Official

Hello Armand

We have received feedback that Sanlam Personal Loans has contacted you.

Regards
Sanlam Client Care