Poor service from assupol life ..nightmare

I cancelled my policies end of May was told to wait for 4 weeks until now,I filled cancelation form and I gave in my Id copy and bank statement .I never received any thing I went to their office again at promenade Cape town,they asked for my Id again saying that my money is processed but I must give them again my statements and Id.I called their head office about the matter they said I must give them my pay slip which I don't have.The problem is the money that was processed according to the person who helped me at first came from? because they claiming that they need proof from me if they deducted!where is their proof?how can you refund money you never deducted.