Poor Service from Assupol Life

I have made a claim for my hospital plan at Assupol in June 2024 and I was told that it takes up to 21 working days for the claim to be finalized but now it's almost 2 months. The lady that goes by the name of Khanyisile Kunene who is the Senior Assessor is now ignoring my emails because I was very clear to her that I'm not happy about the service I'm getting from her, I've told her that two times via emails and I've stated my reasons to her clearly. When ever she's requesting something from me, I immediately sent the documents she wants but she will never acknowledge them up until I would ask her after 2 weeks or so. Just imagine a person who has sent an email to you a while ago and then when you are reminding her about the acknowledgement of your reply she would ask you for your policy number whereas the first time she had contacted you the policy number was the subject of that email. Please Hello Peter intervene I have waited far too long I'm running out of patience now as I've told her yesterday morning that I will seek for assistance elsewhere.