LS
Lil’kay Shaker
1 reviews | Active since Jul 2025
11 Jul 2025, 09:51
Poor service from Assupol.
I've made a savings investment with Assupol. Now I'm really in need of the money so I made a withdrawal since I don't qualify loans. It was suppose to take 7 working days but now it's been 3 weeks and I'm still waiting. It's soo depressing I even decided to surrender the investment.
They even take forever to reply their emails 💔💔
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
11 Jul 2025, 10:21Dear Kebonwe, thank you for reaching out to us. My sincerest apology for any frustration caused. We will urgently look into this and provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply11 Jul 2025, 10:21
Official
Dear Kebonwe, thank you for reaching out to us. My sincerest apology for any frustration caused. We will urgently look into this and provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager
LS
Lil’kay Shaker's updateReviewer Update
01 Aug 2025, 14:37This must be a joke. You have been debiting me for 26 months. After cancellation you take half of the money plus interest. Yoh what a day light *******!!!
LS
Lil’kay Shaker's update01 Aug 2025, 14:37
Reviewer Update
This must be a joke. You have been debiting me for 26 months. After cancellation you take half of the money plus interest. Yoh what a day light *******!!!
Sanlam's replyOfficial
01 Aug 2025, 14:45Dear Kedibone,
We take note of your complaint regarding the surrender value and has requested our actuarial department to provide a letter to explain the value paid. We will provide this to you as soon as possible.
We take note of your complaint regarding the surrender value and has requested our actuarial department to provide a letter to explain the value paid. We will provide this to you as soon as possible.
Sanlam's reply01 Aug 2025, 14:45
Official
Dear Kedibone,
We take note of your complaint regarding the surrender value and has requested our actuarial department to provide a letter to explain the value paid. We will provide this to you as soon as possible.
We take note of your complaint regarding the surrender value and has requested our actuarial department to provide a letter to explain the value paid. We will provide this to you as soon as possible.
LS
Lil’kay Shaker's updateReviewer Update
13 Aug 2025, 03:26I’m still waiting for the explanation!!!
LS
Lil’kay Shaker's update13 Aug 2025, 03:26
Reviewer Update
I’m still waiting for the explanation!!!
Sanlam's replyOfficial
13 Aug 2025, 07:12Dear Kedibone, our apology for the delay. We are processing an additional payment due to you and will provide confirmation of this before the end of this week. Regards, Assupol Complaints Manager
Sanlam's reply13 Aug 2025, 07:12
Official
Dear Kedibone, our apology for the delay. We are processing an additional payment due to you and will provide confirmation of this before the end of this week. Regards, Assupol Complaints Manager