Poor Service

This is a very disappointing experience being back and forth on the phone on the whatsapp chat and on emails just to get my provident fund payout with was told by them takes 6 weeks for the payment to be processed yet to find out they keep asking you for more information later in the claim process just to push your payout date further and further.

The worst experience you wait in the que for a long time to speak to an agent then the line cuts and no one calls back.

Now you being told about the whole 2 pot regulations I am not opting for the 2 pot I just want my provident fund payout as agreed 6 weeks not nearly 3 months.

Spoke to an agent named Tsholofelo via the whatsapp line not to long ago and he just sent me the 2 pot regulations and disconnected the chat without asking for any further assistance after waiting so long to get to someone.

So unhappy with this poor service I just want my money