Poor service

I layed a complaint 3 weeks ago about sanlam sky regards my account that was on areas in January 2014 and I in February 2014 paid and send a proof of payment but still deducted from my claim, meaning the money that I paid was not activated. July 2021 they deducted extra amount without my permission and when I phoned them they said I have area in February 2015 and July 2015 witch I have proof of payment in my statement that shows the money was taken in February and July 2015. The feedback that I got 3 weeks ago is to put my ID number or policy number one of the consult will phone me since I waited