poor service every day the same answer

very bad service I send through my claim in September Phone them last week they want to see where and who pay the policy I am working for SOUTH ARICAN REVENUE SERVICE know they say It must be stamped by the police I send through payslips from 2010 know they had another problem the documents must be certify but it is but they want it certify by the police the policy I had from 1999 don't want to pay me very poor service very poor don't even go to them don't make a deal with them they are playing for time after six months they tell you the time collapse it is already 2 months that my husband past away and all the documents is certify