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Real T

1 reviews | Active since Apr 2023

04 Feb 2025, 10:04

Poor service

I have cancelled my policy but yet to get my refund

0
Replies (16)
Sanlam
Sanlam's reply04 Feb 2025, 10:23
Official
Good day Lucky, thank you for letting us know, our apology for the inconvenience caused. We will look into this and provide feedback to your direct e-mail. Regards, Assupol Complaints Manager
RT
Real T's update04 Feb 2025, 13:15
Reviewer Update
I will appreciate
Sanlam
Sanlam's reply04 Feb 2025, 13:20
Official
You're welcome
RT
Real T's update05 Feb 2025, 15:45
Reviewer Update
any news ?
Sanlam
Sanlam's reply05 Feb 2025, 16:09
Official
We will provide further feedback shortly. 

RT
Real T's update06 Feb 2025, 09:29
Reviewer Update
xap
Sanlam
Sanlam's reply06 Feb 2025, 10:11
Official
Please send us a recent, clear copy of your bank statement to finalise the refund.

RT
Real T's update18 Feb 2025, 08:31
Reviewer Update
Good mornig

I have sent it yesterday,please confirm payment date
Sanlam
Sanlam's reply18 Feb 2025, 09:09
Official
Please see my direct e-mail to you.  We have not received the bank statement - was it sent to this e-mail address - ***? 
RT
Real T's update24 Feb 2025, 11:26
Reviewer Update
Your email is hidden
RT
Real T's update24 Feb 2025, 11:41
Reviewer Update
your email is hidden
Sanlam
Sanlam's reply24 Feb 2025, 11:54
Official
I have just sent you another e-mail to your direct e-mail address, requesting for a copy of your bank statement, which we have not yet received. Subject line of the e-mail is - Complaint #690386 C*** on Hello Peter - RM Mlambo -AL***, *** 
RT
Real T's update24 Feb 2025, 15:08
Reviewer Update
my email address is ***
Sanlam
Sanlam's reply24 Feb 2025, 15:30
Official
Noted, I have resent the e-mail to you.
RT
Real T's update27 Feb 2025, 14:07
Reviewer Update
when am i going to get my refund
Sanlam
Sanlam's reply27 Feb 2025, 14:32
Official
We will follow up with our admin team and provide you with feedback to your direct e-mail.