Poor Service

Good day all at Assupol

I am disturbed by poor call Centre, hanging on lines for hours today, with no answer. I called your number only to hold on line for more than an hour with no answer. I have to do funeral claim to do burial, but can't do any arrangements due to no service. This is not how it is advertised on TV.

Good day all

Please be advised that my monthly income has been changed from month end to 15th of every month since I am permanently employed. This means I got paid on 15th of June 2019 and the next pay will be on 15th of July going forward. I will be happy if all my debit orders could be changed to this new date. For June month what can be done if I can arrange special debit or deposit or it will be ok if the premiums will be debited on the 15th of July please advise. I have been trying to contact you for the past 2 weeks on ********** but it takes more than ten minutes never spoken to the agent. Your urgent response will be highly appreciated. Please take note account number is still the same.