Poor Service.

Highly disappointed in the service. I’ve been trying to access money from Sanlam from my sisters trust fund as she is in need of a vehicle as well as her increase in monthly maintenance as she has just matriculated & is currently unemployed.

It’s been mentioned to them several times that the vehicle for her is needed as it is a requirement for her to have a vehicle in her field which she has completed (aviation-cabin crew). She has already missed two job opportunities because of this. Taking into consideration that quotations as per their request have been sent in time & time again.

The same applies to the increase in monthly maintainance changes which have been sent through time & time again.

These requests were sent in THREE months ago & have still not received feedback from anyone even though I’ve been calling in every week & having heard “this matter will be escalated” more times than I can remember.