WL
Willem L
1 reviews | Active since Feb 2021
05 May 2021, 14:27
Poor service
My wife has a policy with Sanlam which matured and we have been trying for 2 months to get it paid out. We have been to their offices twice, phoned twice and sent 3 e-mails but get no response
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Replies (2)
Sanlam's replyOfficial
05 May 2021, 14:29Dear Willem
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply05 May 2021, 14:29
Official
Dear Willem
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
06 May 2021, 15:52Dear Willem
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you and advised of the way forward.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you and advised of the way forward.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
Sanlam's reply06 May 2021, 15:52
Official
Dear Willem
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you and advised of the way forward.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you and advised of the way forward.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations