Poor service

In my review i saw sanlum indie I not sure is my complain in write sanlum Poor service Sanlum communication is Disgusting. I got message from my bank an about cancellation of Sanlam debit order from Sanlam. I tried to communicate with Sanlam using whts up channel but there is a lady who was assisting me name of Mabosetsi Mo***eng. Her service is always bad without explaining if the system is slow or what .I ended up sending this mesage to her

Sesi is not for the 1st helped by you you take decades to respond and without saying if system is slow or what. No happy at all about yr service. I wll escalate the matter .thanks for yr poor service.

After that it's when she said system is slow. Last time I was assisted by her April this. Her service is ***********.

I want to find out why debit order cancellation without expalination. Last time I spoke to sanlam it was the time when there was increased in my debit. Then I was advise to write email if I dont want any increase but it will be next year. Boom today debit order cancelled . I want expalination. Means of communication is always POOR.