Poor service delivery from Sanlam

I was dismissed from my place of work at 19 December 2024. I did not recieved my Provident fund pay out till to date. My family and animals keep on suffering. My bills keep on piling up. I send numerous emails to Sanlam and they simply ignore me. The one time in a life time they reply it said I must wait five workings days it's almost a months now. I hitch hike 400km to Cape in the poring rain and they still could not help me at Sanlam Belville office. Sanlam is poor I service delivery