FT
Faith T
1 reviews | Active since Feb 2021
10 Jan 2025, 12:20
POOR SERVICE DELIVERY
Sanlam has the most terrible service ever. My former company submitted a claim in November and was told Funds will be paid within 4 to 6 weeks, no communication or whatsoever from them, when you send an email no response for over a month now and calls even worse I call on a Daily and would stay on the libe for over 10 minutes without speaking to any consultant from Client care Today Spent over 20 minutes and the voice over kept on saying they are experiencing HIGH CALL VOLUME 😔This is depressing to be waiting on something with no response or positive feedback... Can onr get assistance please and pay claims in time
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
10 Jan 2025, 12:38Good day Faith
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply10 Jan 2025, 12:38
Official
Good day Faith
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
FT
Faith T's updateReviewer Update
10 Jan 2025, 18:29I so hope you'll treat my matter with urgency because already got delayed since last November so I can't take anymore delays.
FT
Faith T's update10 Jan 2025, 18:29
Reviewer Update
I so hope you'll treat my matter with urgency because already got delayed since last November so I can't take anymore delays.
Sanlam's replyOfficial
13 Jan 2025, 14:23Good day Faith
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply13 Jan 2025, 14:23
Official
Good day Faith
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
FT
Faith T's updateReviewer Update
03 Mar 2025, 12:43Hi Sanlam can I get feedback in my application status, I believe the 3 days passed for one to know when Funds will be paid
FT
Faith T's update03 Mar 2025, 12:43
Reviewer Update
Hi Sanlam can I get feedback in my application status, I believe the 3 days passed for one to know when Funds will be paid
Sanlam's replyOfficial
03 Mar 2025, 13:10Good day Faith
Please respond to the email from Sanlam Corporate to follow up.
Regards
Sanlam Client Care
Please respond to the email from Sanlam Corporate to follow up.
Regards
Sanlam Client Care
Sanlam's reply03 Mar 2025, 13:10
Official
Good day Faith
Please respond to the email from Sanlam Corporate to follow up.
Regards
Sanlam Client Care
Please respond to the email from Sanlam Corporate to follow up.
Regards
Sanlam Client Care
FT
Faith T's updateReviewer Update
05 Mar 2025, 13:18Tried calling Sanlam line forever busy as always and I sent an email to Sanlam Coperate on the 20th February and 3rd March still no response, am I ever gonna gwt my payout considering that the 30 days has passed and still nothing on my account, what is the delay for because the wait is now more than beyond
FT
Faith T's update05 Mar 2025, 13:18
Reviewer Update
Tried calling Sanlam line forever busy as always and I sent an email to Sanlam Coperate on the 20th February and 3rd March still no response, am I ever gonna gwt my payout considering that the 30 days has passed and still nothing on my account, what is the delay for because the wait is now more than beyond
Sanlam's replyOfficial
07 Mar 2025, 11:54Good day Faith
This is to confirm that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply07 Mar 2025, 11:54
Official
Good day Faith
This is to confirm that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care