MM
Matshediso M
1 reviews | Active since Dec 2024
07 Jan 2025, 08:34
Poor service delivery
Sanlam to give me answers as to when m payment would be made and no one has answers for me. I need someone to take accountability and give me me clear answers on my withdrawal claim. Always claim my previous HR didn’t submit my documents mean while they are supporting emails to show the withdrawal was submitted. 2 months of a rollercoaster!!!!
Ain’t my fault that you trying recoup funds since two pot put you in a drought with my provident fund that’s due to me !!!!!
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
07 Jan 2025, 08:43Good day Matshediso
We are sorry to learn of your poor service experience and would like to assist.
We will be sending you a private reply (here on Hellopeter). Please respond to it.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and would like to assist.
We will be sending you a private reply (here on Hellopeter). Please respond to it.
Regards
Sanlam Client Care
Sanlam's reply07 Jan 2025, 08:43
Official
Good day Matshediso
We are sorry to learn of your poor service experience and would like to assist.
We will be sending you a private reply (here on Hellopeter). Please respond to it.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and would like to assist.
We will be sending you a private reply (here on Hellopeter). Please respond to it.
Regards
Sanlam Client Care
MM
Matshediso M's updateReviewer Update
08 Jan 2025, 09:40Good day,
Back again Sanlam refusing to process my claim due old personalised consent form I filled 2 months when I left my previous job! They claim that my previous HR must download updated one on their employer portal. I have being to my previous HR office on the system still the old consent forms. We have both requested for consent on email platform and called the whole of yesterday we just being ignored by Sanlam.
Back again Sanlam refusing to process my claim due old personalised consent form I filled 2 months when I left my previous job! They claim that my previous HR must download updated one on their employer portal. I have being to my previous HR office on the system still the old consent forms. We have both requested for consent on email platform and called the whole of yesterday we just being ignored by Sanlam.
MM
Matshediso M's update08 Jan 2025, 09:40
Reviewer Update
Good day,
Back again Sanlam refusing to process my claim due old personalised consent form I filled 2 months when I left my previous job! They claim that my previous HR must download updated one on their employer portal. I have being to my previous HR office on the system still the old consent forms. We have both requested for consent on email platform and called the whole of yesterday we just being ignored by Sanlam.
Back again Sanlam refusing to process my claim due old personalised consent form I filled 2 months when I left my previous job! They claim that my previous HR must download updated one on their employer portal. I have being to my previous HR office on the system still the old consent forms. We have both requested for consent on email platform and called the whole of yesterday we just being ignored by Sanlam.
Sanlam's replyOfficial
08 Jan 2025, 10:25Good morning Matshediso
We have relayed your message to Sanlam Corporate and requetsed them to assist urgently.
Regards
Sanlam Client Care
We have relayed your message to Sanlam Corporate and requetsed them to assist urgently.
Regards
Sanlam Client Care
Sanlam's reply08 Jan 2025, 10:25
Official
Good morning Matshediso
We have relayed your message to Sanlam Corporate and requetsed them to assist urgently.
Regards
Sanlam Client Care
We have relayed your message to Sanlam Corporate and requetsed them to assist urgently.
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Jan 2025, 18:22Good day Matshediso
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply09 Jan 2025, 18:22
Official
Good day Matshediso
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care