Poor service delivery and failed to deliver

I did my application with sanlam regarding the two pot withdrawal. I have spoken to a consultant. Reference ***) she mentioned to me My withdrawal will be paid on the 15 September 2025.however I called in on the 16th of September 2025 to query why i have not got paid as yet, the consultant assisting me this date of 16th ,mentioned that the matter is still under process and will be paid on the 22 of September. I didn't get paid on the 22 September as promised yet again. I had to follow up on my own,I didn't get any call back with regard to my application.

I am apaul and discussed with a poor service delivery of this reputable company.