SM
Sisize M
1 reviews | Active since Sept 2023
13 Sept 2023, 08:17
Poor service delivery
Poor service delivery
I made a claim on the 7th of September, I was told that the claim is going to be out in 48hrs Max. Today is the 13th of September I haven't received any response or reference that the claim has been captured. The claim is for ID number ***
This is a big inconvenience for the funeral preparation, and the funeral is on the 16th of September. But I haven't received anything from assupol.
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Sanlam's replyOfficial
13 Sept 2023, 08:38Good day Sisize, thank you for your review. I am so sorry for your loss and for the frustration caused by the delayed claim payment. Our claims management team has been informed of the urgency and is looking into this. Our further feedback will be sent to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply13 Sept 2023, 08:38
Official
Good day Sisize, thank you for your review. I am so sorry for your loss and for the frustration caused by the delayed claim payment. Our claims management team has been informed of the urgency and is looking into this. Our further feedback will be sent to your direct e-mail address. Regards, Assupol Complaints Manager