Poor service delivery

<p>In January 2017 I missed premium for my investment policy, the next I know the whole policy have been cancelled without my consent.</p> <p>So if they decided to cancel it then they must refund me the R2000 premiums that I had already paid.</p> <p>Also I took another life cover policy which the inception date was supposed to be 01November 2016 but I haven't received any correspondence or policy document. The last time I had from the company was October 2016 when they wanted my payslip.</p> <p>So I want explaination what is going on with these 2policies</p> <p> </p>