Poor service delivery

Hi ..During February 2022 a consultant representing Sanlam Sky came to my place of work and convince me to switch my policies from my existing company to Sanlam Sky with the promise that I will pay a lesser premium for the same cover amount.They promise there will be no waiting period Luckily I did not cancel my policy with my existing company but do the switch with SanlamSky nevertheless..So I paid my premiums with the existing company as well as with Sanlam Sky. During June 2022 my uncle passed away and I did not make a claim on my policy as I was told by the consultant that it will be wise not to switch his policy as he was old and would impact on the premiums,so I was unaware that he was covered as i then did not read through my contract at the time. And it make total sense to me.So no claim was made then. On the 5th of December 2022 my sister passed away. Since the week of her passing I have submit funeral claims upon funeral claims but till this day no pay out was made. As I than went through my contract I saw that my uncle which passed on in June 2022 also appeared to be covered on the policy. I than submit also his claim with all the necessary documentation as I feel I have the right to claim for that. Yesterday was 2022-12-20 I spoke to a consultant at SanlamSky named Tshegofatso Nkomo and explained to him that since my sister passed away on the 5th of December 2022 and I had to made other plans to pay for the funeral because the funeral was last Saturday the 17th of December 2022. I just feel that it is unfair that I have to made unnessesary debt to pay for the funeral whereas I trust SanlamSky to provide me with the financial stability